contact us

Due to COVID-19, in-person services have been impacted. Please call ahead to make arrangements

Due to COVID-19, in-person services have been impacted. Please call ahead to make arrangements

The Department of Water Supply has offices islandwide:

Hilo Office

Hilo Office

345 Kekūanaōʻa Street, Suite 20
Mon-Fri: 7:45 a.m. - 4:30 p.m.
Phone: 808-961-8050
Fax: 808-961-8657

Hilo Baseyard

Hilo baseyard

889 Leilani Street
Mon-Fri: 7:00 a.m. - 3:30 p.m.
Phone: 808-961-8790
Fax: 808-961-8668

Waimea Office / Baseyard

Waimea baseyard

65-1234 Opelo Road
Mon - Fri: 7:15 a.m. - 3:15 p.m.
Phone: 808-887-3030
Fax: 808-887-3034

Kona Office / Baseyard

Kona baseyard

78-6717 Māmalahoa Highway
Mon - Fri: 7:15 a.m. - 3:15 p.m.
Phone: 808-322-0600
Fax: 808-322-0900

Kaʻū Baseyard / Office

Kaʻū baseyard

95-6041 Māmalahoa Hwy
Mon - Fri: 6:30 a.m. - 3:00 p.m.
Phone: 808-929-9111
Fax: 808-939-8458

Call us

You can reach us 24/7 at one of the following numbers:

Water Emergencies
(808) 961-8790

24 hours a day, all districts. Broken mains, low water pressure, leaks.

Customer Service

Hilo: (808) 961-8060
Waimea: (808) 887-3030
Kona: (808) 322-0600
Kaʻū: (808) 929-9111

Start or stop water service, bill payments and billing questions.

Administration

(808) 961-8050

Manager-Chief Engineer, Deputy, Water Board, Complaints, Public Relations, Human Resources, Finance.

Engineering / Water Quality

(808) 961-8670

Water Quality Information & Complaints, Backflow Prevention

Engineering / Water Resources & Planning

(808) 961-8070, Option 3

Water Availability and Commitments.

Engineering / Construction & Inspection

Hilo: (808) 961-8070, Option 4 Kona: (808) 322-0700