Category: Blog

The Department of Water Supply (DWS), County of Hawai‘i has extended the suspension of in-person payment collections and customer service inquiries through Tuesday, June 30, 2020. As a safety precaution in response to the COVID-19 pandemic, DWS is continuing to accept only telephone, online, auto-payment, mail, or non-cash payments left in a secured DWS payment… Continue Reading Hawai‘i County Water Supply Extends Suspension of In-Person Services Through June 30

Effective immediately, the Department of Water Supply (DWS), County of Hawaii is suspending service disconnections and waiving late payment fees through April 30, 2020 due to the COVID-19 pandemic. Unfortunately, scammers may try to defraud DWS’ customers during this pandemic by threatening to shutoff service unless a payment is made. Again, DWS will not be disconnecting services during this… Continue Reading Water Shutoffs and Late Payment Fees Suspended

This is a Department of Water Supply (DWS) update for Friday, July 27, 2018. North Kona customers are reminded to continue their 10% Voluntary Water Conservation efforts by using water as efficiently as possible. Please make adjustments to irrigation and sprinkler systems to ensure they do not waste water. Palani, Honokōhau, Hualālai and Waiʻaha Wells… Continue Reading North Kona Water Conservation Reminder – July 27, 2018

The primary sources for Department of Water Supply (DWS) water systems are underground aquifers – large bodies of water below the island’s surface. DWS pumps water from the aquifers, then its piped to storage tanks and treated for safe consumption. Thus, DWS does not foresee any adverse affects to the drinking water sources on the… Continue Reading Drinking Water Well Sources and Volcanic Activity

HAWAIʻI ISLAND – The Department of Water Supply (DWS) warns customers to be wary of potential scams involving fraudulent phone calls or visits from people claiming to represent the water agency. DWS has received calls from customers approached with handbills directing them to contact a phone number linked to “Mr. Cooper Home Loans.” Another individual… Continue Reading DWS Customers Warned of Scams