contact us

Need help with your account? Stop by our office, call us, or send us your contact information and we will be in touch shortly.

Visit us

The Department of Water Supply has offices islandwide:

Hilo Office

Hilo Office

345 Kekūanaōʻa Street, Suite 20
Mon-Fri: 7:45 a.m. - 4:30 p.m.
Phone: 808-961-8050
Fax: 808-961-8657

Hilo Baseyard

Hilo baseyard

889 Leilani Street
Mon-Fri: 7:00 a.m. - 3:30 p.m.
Phone: 808-961-8790
Fax: 808-961-8668

Waimea Office / Baseyard

Waimea baseyard

65-1234 Opelo Road
Mon - Fri: 7:15 a.m. - 3:15 p.m.
Phone: 808-887-3030
Fax: 808-887-3034

Kona Office / Baseyard

Kona baseyard

78-6717 Māmalahoa Highway
Mon - Fri: 7:15 a.m. - 3:15 p.m.
Phone: 808-322-0600
Fax: 808-322-0900

Kaʻū Baseyard / Office

Kaʻū baseyard

95-6041 Māmalahoa Hwy
Mon - Fri: 6:30 a.m. - 3:00 p.m.
Phone: 808-929-9111
Fax: 808-939-8458

Call us

You can reach us 24/7 at one of the following numbers:

Water Emergencies
(808) 961-8790

24 hours a day, all districts. Broken mains, low water pressure, leaks.

Customer Service

Hilo: (808) 961-8060
Waimea: (808) 887-3030
Kona: (808) 322-0600
Kaʻū: (808) 929-9111

Start or stop water service, bill payments and billing questions.

Administration

(808) 961-8050

Manager-Chief Engineer, Deputy, Water Board, Complaints, Public Relations, Human Resources, Finance.

Engineering / Microlab

(808) 961-8670

Water Quality Information & Complaints, Backflow Prevention

Water Resources & Planning

(808) 961-8070, Option 1

Water Availability and Commitments.

Construction & Inspection

Hilo: (808) 961-8070, Option 2 Kona: (808) 322-0700