Pay Your Bill Online
Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.
Customer Service
We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.
Water Emergencies
(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.
Water Supply announces 2023 Keiki Water Conservation Poster Contest with entry form
By
/ January 23, 2023
Water Supply announces 2023 Keiki Water Conservation Poster Contest with entry form January 23, 2023FOR IMMEDIATE RELEASEWater Supply Expands Format...
Read More
Water Supply’s Hilo Payment Drop Box Vandalized Twice in the Last Week
By
/ November 15, 2022
November 15, 2022 FOR IMMEDIATE RELEASE Water Supply’s Hilo Payment Drop Box Vandalized Twice in the Last Week HILO, HAWAI‘I...
Read More
DWS announces results of 2022 keiki water conservation poster contest
By
/ May 20, 2022
HAWAIʻI ISLAND – The Department of Water Supply (DWS), County of Hawai‘i, congratulates the nearly 400 Hawai‘i Island schoolchildren who...
Read More
Imagine a Day Without Water
Many of us take water for granted every day. The seventh annual "Imagine a Day Without Water" in October 20. 2022, aims to raise awareness and educate us about the value of water. Here's a few examples of our water footprint in gallons:
1
A Bottle of Water
53
To-Go Latte
150
Washing a Car
1200
A Beef Steak
The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.