Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.  

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News Updates

The latest news releases from the Department of Water Supply:
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Hawai‘i County Water Supply Extends Suspension of In-Person Services Through June 30

Lindsey Howells
The Department of Water Supply (DWS), County of Hawai‘i has extended the suspension of in-person payment collections and customer service inquiries th...
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Water Shutoffs and Late Payment Fees Suspended

Damien Joaquin
Effective immediately, the Department of Water Supply (DWS), County of Hawaii is suspending service disconnections and waiving late payment fees throu...
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North Kona Water Conservation Reminder – July 27, 2018

Nyssa Kushi
This is a Department of Water Supply (DWS) update for Friday, July 27, 2018. North Kona customers are reminded to continue their 10% Voluntary Wate...
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Civil Defense

WATER CONSERVATION TIPS

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.
faucet

General Indoor

dishes

Kitchen

showerhead

Bathroom

washing machine

Laundry

dog drinking water

General Outdoor

garden hose

Lawn

watering plants

Landscape

pool water

Pool

Imagine a Day Without Water

Many of us take water for granted every day. The fifth annual "Imagine a Day Without Water" in October 2019 aims to raise awareness and educate us about the value of water. Here's a few examples of our water footprint in gallons:
1

A Bottle of Water

53

To-Go Latte

150

Washing a Car

1200

A Beef Steak

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The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.

DWS Tweets

HawaiiDWS @HawaiiDWS

DWS will be closed on Tuesday, March 26, 2019 in celebration of #PrinceKuhioDay, but customers can still pay their bill online or by phone with no transaction fees. Visit https://t.co/2pNlnGatlw or call (844) 216-1994. #HawaiiDWS #Hawaii #BigIsland #WaterBill https://t.co/XJhwV9qN3q
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