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Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Notices Map

For emergencies, call (808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

Notice of water shutoff Pāpa‘aloa, North Hilo June 24, 2025

By / June 13, 2025

AFFECTED AREA: CUSTOMERS ALONG OLD MĀMALAHOA HIGHWAY BETWEEN HULA‘ANA PLACE AND KAPEHU CAMP, INCLUDING LANIKAI PLACE, PĀPA‘ALOA SENIOR HOUSING FACILITY,...

Mamalahoa Hwy-Parker Historical House Road watermain break

By / June 5, 2025

June 4, 2025Time: 4:15p.m.FOR IMMEDIATE RELEASEMamalahoa Hwy-Parker Historical House Road watermain breakAFFECTED AREAS: SOUTH OF INTERSECTION OF MAMALAHOA HIGHWAY AND...

DWS issues Water Restriction Notice for Hakalau customers

By / May 27, 2025

May 27, 2025FOR IMMEDIATE RELEASEWater Restriction Notice Issued for Hakalau CustomersEffective immediately and until further notice, the Department of Water...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.