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Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.
Customer Service
We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.
Water Emergencies
(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.
News Updates
The latest news releases from the Department of Water Supply:DWS Announces Grants Available to Pay Overdue Water Bills
HILO, HAWAI‘I – The Department of Water Supply (DWS), County of Hawai‘i, is pleased toannounce that federal relief money will be made available to hel...
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DWS extends entry deadline for 3rd Annual Keiki Water Conservation Poster Contest
March 30, 2021
FOR IMMEDIATE RELEASE
Entry Deadline Extended for Department of Water Supply’s 3rd Annual Keiki Water Conservation Poster Contest
HI
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Department of Water Supply Extends Appointment Only In-Person Services Through April 2021
March 23, 2021
NEWS RELEASE
FOR IMMEDIATE RELEASE
Department of Water Supply Extends Appointment Only In-Person Services Through April 2021
The De
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Imagine a Day Without Water
Many of us take water for granted every day. The sixth annual "Imagine a Day Without Water" in October 21. 2020, aims to raise awareness and educate us about the value of water. Here's a few examples of our water footprint in gallons:
1
A Bottle of Water
53
To-Go Latte
150
Washing a Car
1200
A Beef Steak
The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.