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Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

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We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.  

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News Updates

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Water Conservation Notice issued for South Kohala customers, October 29, 2020

AFFECTED AREAS: ĀHUALOA TO ANEKONA ESTATES, INCLUDING HONOKAIA, PU‘UKAPU, NIENIE, WAIMEA TOWN, LĀLĀMILO FARM LOTS, PORTIONS OF MANA ROAD, PORTIONS OF ...
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DWS extends appointment only in-person services through November 30

The Department of Water Supply (DWS), County of Hawai‘i, will continue offering in-person services by appointment only through Monday, November 30, to...
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Department of Water Supply Announces Winners of 2nd Annual Keiki Water Conservation Poster Contest

The Department of Water Supply (DWS), County of Hawai‘i, has selected the top artworks from the nearly 500 posters Hawai‘i Island schoolchildren enter...
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DWS

WATER CONSERVATION TIPS

General Indoor

Kitchen

Bathroom

Laundry

General Outdoor

Lawn

Landscape

Pool

Imagine a Day Without Water

1

A Bottle of Water

53

To-Go Latte

150

Washing a Car

1200

A Beef Steak

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The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.