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Click here to pay your bill using our free, convenient online payment portal.

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We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.  

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News Updates

The latest news releases from the Department of Water Supply:
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Paʻauilo Emergency Water Restriction Update

Nyssa Kushi
AFFECTED AREA: PAʻAUILO; HĀMĀKUA, HAWAI‘IThis is an update from the Department of Water Supply (DWS) for Wednesday, February 13, 2019 at 10:30 a.m.The
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Honokaʻa (Haina) to Kukuihaele Emergency Water Restriction – CANCELLED

Nyssa Kushi
AFFECTED AREAS: HONOKAʻA, HAINA, PĀʻAUHAU, ĀHUALOA, KAPULENA, KALŌPĀ, PŌHĀKEA MAUKA AND KUKUIHAELE; HĀMĀKUA, HAWAI‘IThis is a Department of Water Supp
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Honokaʻa (Haina) to Kukuihaele Emergency Water Restriction

Nyssa Kushi
AFFECTED AREAS: HONOKAʻA, HAINA, PĀʻAUHAU, ĀHUALOA, KAPULENA, KALŌPĀ, PŌHĀKEA MAUKA AND KUKUIHAELE; HĀMĀKUA, HAWAI‘IThis is a Department of Water Supp
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WATER CONSERVATION TIPS

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.
faucet

General Indoor

dishes

Kitchen

showerhead

Bathroom

washing machine

Laundry

dog drinking water

General Outdoor

garden hose

Lawn

watering plants

Landscape

pool water

Pool

Imagine a Day Without Water

Many of us take water for granted every day. The fourth annual "Imagine a Day Without Water" on October 10, 2018 aims to raise awareness and educate us about the value of water. Here's a few examples of our water footprint in gallons:
1.85

A Bottle of Water

53

To-Go Latte

150

Washing a Car

1200

A Beef Steak

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The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.

DWS Tweets

HawaiiDWS @HawaiiDWS
1 week ago
Although DWS will be closed on Monday, February 18, 2019 in recognition of #PresidentsDay, customers can still pay their bill online or by phone with no transaction fees. Visit https://t.co/2pNlnGatlw or call (844) 216-1994. #HawaiiDWS #Hawaii #BigIsland #WaterBill https://t.co/z5I86qpA0v
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