Department of Water Supply – Ka Wai A Kāne – Water, Our Most Precious Resource

Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Notices Map

For emergencies, call (808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

Water Supply announces 2026 Keiki Water Conservation Poster Contest

By / February 3, 2026

HILO, HAWAI‘I – The Department of Water Supply (DWS), County of Hawai‘i, is inviting young artists to showcase their creativity...

Kona Palisades main break REPAIRED

By / January 29, 2026

AFFECTED AREA: ALL OF THE KONA PALISADES SUBDIVISION, INCLUDING ALL SIDE ROADS AND LANES; NORTH KONA, HAWAI‘IThis is an important...

South Kohala -Lālāmilo Water Restriction downgraded to Conservation

By / January 21, 2026

AFFECTED AREAS: KAWAIHAE, KAWAIHAE HARBOR, HAPUNA BEACH RESORT, MAUNA KEA BEACH RESORT, PUAKŌ, MAUNA LANI RESORT; SOUTH KOHALA, HAWAI‘IEffective immediately...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.