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Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.  

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News Updates

The latest news releases from the Department of Water Supply:
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Hawai‘i County Department of Water Supply’s Systems are Lead-Free

The Hawai‘i County Department of Water Supply (DWS) wishes to inform its customers that under the Environmental Protection Agency’s (EPA) Lead and Cop...
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Department of Water Supply Announces Winners of 3rd Annual Keiki Water Conservation Poster Contest

The Department of Water Supply (DWS), County of Hawai‘i, has selected the top artworks from the nearly 150 posters Hawai‘i Island schoolchildren enter...
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COVID relief for Water Supply customers

NEED HELP PAYING WATER BILLS DUE TO COVID-19? APPLY TODAY FOR HAWAI‘I COUNTY ASSISTANCE www.hawaiicountyerap.org CRITERIA: Hawai‘i County resident
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WATER CONSERVATION TIPS

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.
faucet

General Indoor

dishes

Kitchen

showerhead

Bathroom

washing machine

Laundry

dog drinking water

General Outdoor

garden hose

Lawn

watering plants

Landscape

pool water

Pool

Imagine a Day Without Water

Many of us take water for granted every day. The sixth annual "Imagine a Day Without Water" in October 21. 2020, aims to raise awareness and educate us about the value of water. Here's a few examples of our water footprint in gallons:
1

A Bottle of Water

53

To-Go Latte

150

Washing a Car

1200

A Beef Steak

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The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.