Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.  

We want to hear from you!
Take our DWS Workshop Survey

DWS announces 5th Annual Keiki Water Conservation Poster Contest winners, runners-up

May 24, 2023 NEWS RELEASE Winners, Runners-Up Announced for Water Supply’s 5th Annual Keiki Water Conservation Poster Contest HAWAIʻI ISLAND...
Read More

HOVE well repairs completed

May 19, 2023 NEWS RELEASE FOR IMMEDIATE RELEASE Hawaiian Ocean View Estates Well – Repairs Completed Repairs to the Hawaiian...
Read More

‘O‘ōkala Water Conservation Notice reminder

April 25, 2023 NEWS RELEASE FOR IMMEDIATE RELEASE ‘O‘ōkala Water Customers Reminded to Continue Conservation Efforts AFFECTED AREAS: ‘O‘ŌKALA; HĀMĀKUA,...
Read More

 

Stay Informed - Sign up for alerts
DWS

WATER CONSERVATION TIPS

General Indoor

Kitchen

Bathroom

Laundry

General Outdoor

Lawn

Landscape

Pool

Imagine a Day Without Water

1

A Bottle of Water

53

To-Go Latte

150

Washing a Car

1200

A Beef Steak

DWS logo

The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.