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Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

North Kona Water Restriction downgraded to Conservation

By / September 16, 2024

September 16, 2024NEWS RELEASEFOR IMMEDIATE RELEASE North Kona Water Restriction Downgraded to Voluntary Conservation Effective immediately, the required 25% North...

DWS reminds customers to prepare for storms

By / August 22, 2024

August 22, 2024NEWS RELEASEFOR IMMEDIATE RELEASEDepartment of Water Supply Reminds Customers to Prepare for Approaching Storms, Possible Service InterruptionsThe Department...

DWS to inspect selected Hāmākua, North Hilo customers’ water service laterals

By / August 19, 2024

August 12, 2024NEWS RELEASEFOR IMMEDIATE RELEASEDepartment of Water Supply to Inspect Selected Hāmākua, North Hilo Customers’ Water Service LateralsThe Department...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.