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Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.  

Imagine a Day Without Water

Many of us take water for granted every day. The fourth annual "Imagine a Day Without Water" on October 10, 2018 aims to raise awareness and educate us about the value of water. Here's a few examples of our water footprint in gallons:
1.85

A Bottle of Water

53

To-Go Latte

150

Washing a Car

1200

A Beef Steak

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DWS
Civil Defense

News Updates

The latest news releases from the Department of Water Supply:
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Water Main Break Repaired – October 18, 2018

Nyssa Kushi
AFFECTED AREAS: HAIHAI STREET & KīLAUEA AVENUE IN WAIĀKEA, SOUTH HILO, HAWAI‘I This is a Department of Water Supply (DWS) message for Thursday,
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Pāpaʻikou Water Main Break REPAIRED – August 31, 2018

Nyssa Kushi
AFFECTED AREA:  PĀPAʻIKOU, SOUTH HILO, HAWAI‘I This is a Department of Water Supply (DWS) message for Friday, August 31, 2018 at 5:00 p.m. Repai
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Pāpaʻikou Water Main Break Alert – August 31, 2018

Nyssa Kushi
AFFECTED AREA:  PĀPAʻIKOU, SOUTH HILO, HAWAI‘I This is a Department of Water Supply (DWS) message for Friday, August 31, 2018 at 11:30 a.m. Pāpa
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WATER CONSERVATION TIPS

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.
faucet

General Indoor

dishes

Kitchen

showerhead

Bathroom

washing machine

Laundry

dog drinking water

General Outdoor

garden hose

Lawn

watering plants

Landscape

pool water

Pool

DWS logo

The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.

DWS Tweets

HawaiiDWS @HawaiiDWS
2 days ago
WATER MAIN BREAK REPAIRED in #WAIAKEA South #Hilo #Hawaii: Repairs were completed at 10am to a water main break near Haihai St & Kīlauea Ave, restoring service to #Waiakeawaena Elem. & the surrounding area. For questions, call (808) 961-8790 or email: dws @hawaiidws.org #HawaiiDWS https://t.co/UJxzjfI5iV
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