Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.  

Lead and Copper Rule Revision

North Kona Water Restriction downgraded to Conservation

September 16, 2024NEWS RELEASEFOR IMMEDIATE RELEASE North Kona Water Restriction Downgraded to Voluntary Conservation Effective immediately, the required 25% North...
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DWS reminds customers to prepare for storms

August 22, 2024NEWS RELEASEFOR IMMEDIATE RELEASEDepartment of Water Supply Reminds Customers to Prepare for Approaching Storms, Possible Service InterruptionsThe Department...
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Water Preparedness for Public Safety Power Shutoffs

Water Preparedness During Public Safety Power Shutoffs July 11, 2024NEWS RELEASEFOR IMMEDIATE RELEASE Water Preparedness for Public Safety Power Shutoffs...
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WATER CONSERVATION TIPS

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The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.