Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Emergencies

(808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.  

Lead and Copper Rule Revision

Drinking Water Preparedness for Public Safety Power Shutoffs

November 15, 2024IMMEDIATE RELEASEDrinking Water Preparedness for Public Safety Power ShutoffsThe National Weather Service (NWS) has issued a Red Flag...
Read More

Water Preparedness for Public Safety Power Shutoffs

October 16, 2024NEWS RELEASE FOR IMMEDIATE RELEASEDrinking Water Preparedness for Public Safety Power ShutoffsThe National Weather Service (NWS) has issued...
Read More

North Kona Water Restriction downgraded to Conservation

September 16, 2024NEWS RELEASEFOR IMMEDIATE RELEASE North Kona Water Restriction Downgraded to Voluntary Conservation Effective immediately, the required 25% North...
Read More

 

Stay Informed - Sign up for alerts
DWS

WATER CONSERVATION TIPS

General Indoor

Kitchen

Bathroom

Laundry

General Outdoor

Lawn

Landscape

Pool

We want to hear from you!
Take our DWS Workshop Survey

DWS logo

The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.