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Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Notices Map

For emergencies, call (808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

Ahualoa-Pohakea Water Restriction Cancelled

By / December 10, 2025

December 10, 202512:00 pmFOR IMMEDIATE RELEASEĀhualoa to Pōhākea Water Restriction CANCELLEDAFFECTED AREAS: KAHANA DRIVE EAST OF KALEHUA ROAD, PA‘AUILO MAUKA...

Water Restriction notice issued for the South Kohala – Lalamilo Customers

By / December 9, 2025

AFFECTED AREAS: KAWAIHAE, KAWAIHAE HARBOR, HAPUNA BEACH RESORT, MAUNA KEA BEACH RESORT, PUAKŌ, MAUNA LANI RESORT; SOUTH KOHALA, HAWAI‘IEffective immediately...

Water Main Break in Ahualoa-Paauilo Mauka REPAIRED

By / November 17, 2025

November 18, 202512:00 pmFOR IMMEDIATE RELEASEAhualoa to Paauilo Mauka – Water Main Break REPAIREDAFFECTED AREAS: KAHANA DRIVE EAST OF KALEHUA...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.