How to Pay Your Bill

The Department of Water Supply offers various options to pay your water bill. Choose one that is most convenient for you:

Pay your bill Online

No transaction fees. Payment will be reflected in your account as soon as transaction has been accepted.

Pay by Mail

Allow 5 business days for posting to your account. Submit payment using envelope and remittance stub provided with your bill.

Pay by Phone: (844) 216-1994

Call toll-free; no transaction fees. Payment will be reflected in your account as soon as transaction has been accepted.

Pay In Person

Payments can be made at our Hilo Main Office, Kona Baseyard/Office, or Waimea Baseyard Office. See right for hours and locations.

Automatic Bill Payment

Checking accounts only.


Payment Locations:

Hilo Main Office (Waiākea Office Plaza)
345 Kekūanaōʻa Street, Suite 20
Hilo, Hawaiʻi 96720
Phone: 808-961-8050
Fax: 808-961-8657

Payment Hours:
Monday – Friday: 8:00 a.m. to 4:00 p.m.
Closed on Saturday, Sunday and all Federal, State and County Holidays

 Click for location map

Kona Baseyard / Office

78-6717 Māmalahoa Highway
Holualoa, Hawaiʻi 96725
Phone: 808-322-0600
Fax: 808-322-0900

Payment Hours:

Monday – Friday: 7:15 a.m. to 3:15 p.m. Closed on Saturday, Sunday and all Federal, State and County Holidays

Click for location map

Waimea Baseyard / Office
65-1234 Opelo Road
Kamuela, Hawaiʻi 96743
Phone: 808-887-3030
Fax: 808-887-3034

Payment Hours:

Monday – Friday: 7:15 a.m. to 3:15 p.m. Closed on Saturday, Sunday and all Federal, State and County Holidays

Click for location map