Home - Department of Water Supply

Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Notices Map

For emergencies, call (808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

Water Main Break in Ahualoa-Paauilo Mauka REPAIRED

By / November 17, 2025

November 18, 202512:00 pmFOR IMMEDIATE RELEASEAhualoa to Paauilo Mauka – Water Main Break REPAIREDAFFECTED AREAS: KAHANA DRIVE EAST OF KALEHUA...

DWS CANCELS North Kohala Water Restriction

By / November 13, 2025

AFFECTED AREAS: HĀWĪ TO HALA‘ULA, INCLUDING PUAKEA BAY, KA‘AUHUHU HOMESTEADS, ‘ĀINAKEA VILLAGE SUBDIVISION, AND ALL CUSTOMERS ALONG AKONI PULE HIGHWAY,...

Water service could be impacted by extended power outages

By / October 23, 2025

October 23, 2025NEWS RELEASEFOR IMMEDIATE RELEASEWater Service Could be Impacted by Extended Power Outages Due to High WindsThe Department of...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.