Home - Department of Water Supply

Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Notices Map

For emergencies, call (808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

North Kohala Water Customers – Use Water for EssentialNeeds Only

By / September 2, 2025

September 1, 2025FOR IMMEDIATE RELEASENorth Kohala Water Customers - Use Water for EssentialNeeds OnlyAFFECTED AREAS: HĀWĪ TO HALA‘ULA, INCLUDING PUAKEA...

Restriction Downgraded to Conservation for Āhualoa to Pōhākea

By / August 26, 2025

August 26, 2025FOR IMMEDIATE RELEASEWater Restriction Notice Downgraded to Water Conservation Notice for Customers from Āhualoa to PōhākeaAFFECTED AREAS: KAHANA...

Water Preparedness for Public Safety Power Shutoffs

By / July 31, 2025

NEWS RELEASEFOR IMMEDIATE RELEASEAFFECTED AREAS:NORTH KONA – MĀKĀLEI TO KEAUHOUSOUTH KOHALA – KAWAIHAE HARBOR AND INDUSTRIAL AREA TO MAUNA LANI...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.