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Ka Wai A Kāne - Water, Our Most Precious Resource

The mission of the Department of Water Supply is to provide customers with an adequate and continuous supply of safe drinking water in a financially responsible manner.

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Pay Your Bill Online

Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.

Customer Service

We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.

Water Notices Map

For emergencies, call (808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.

DWS celebrates Drinking Water Week May 4-10

By / May 1, 2025

The Department of Water Supply (DWS), County of Hawai‘i, is joining communities across North America in celebrating Drinking Water Week,...

DWS issues Water Conservation Notice for South Kohala customers

By / April 29, 2025

April 29, 2025FOR IMMEDIATE RELEASEWater Conservation Notice Issued for South Kohala CustomersAFFECTED AREAS: ĀHUALOA TO WAIEMI SUBDIVISION, INCLUDING HONOKAIA, PU‘UKAPU,...

Drinking Water Preparedness for Public Safety Power Shutoffs

By / November 15, 2024

November 15, 2024IMMEDIATE RELEASEDrinking Water Preparedness for Public Safety Power ShutoffsThe National Weather Service (NWS) has issued a Red Flag...

There's only a limited supply of water on Earth, but the demand is increasing. Here's how you can do your part at home to conserve water, our most precious resource.