Pay Your Bill Online
Zip+4 and 10-digit account number, as printed on your bill, is required to pay bill using portal. Click here to pay.
Customer Service
We’re here to help with new accounts, billing inquiries, or if you need any additional assistance.
Water Notices Map
For emergencies, call (808) 961-8790 – Call 24 hours a day, all districts. Broken mains, low water pressure, leaks.
Lead and Copper Rule Revision
North Kohala Restriction CANCELLED
By
/ September 15, 2025
September 15, 2025FOR IMMEDIATE RELEASENorth Kohala Water Restriction CANCELLEDAFFECTED AREAS: HĀWĪ TO HALA‘ULA, INCLUDING PUAKEA BAY, KA‘AUHUHU HOMESTEADS, ‘ĀINAKEA VILLAGE...
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Water Supply Urges Customers to Prepare for Storms
By
/ September 8, 2025
The Department of Water Supply (DWS), County of Hawai‘i, urges its customers to prepare for storms that could interrupt electrical...
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Restriction Downgraded to Conservation for Āhualoa to Pōhākea
By
/ August 26, 2025
August 26, 2025FOR IMMEDIATE RELEASEWater Restriction Notice Downgraded to Water Conservation Notice for Customers from Āhualoa to PōhākeaAFFECTED AREAS: KAHANA...
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The Department of Water Supply is a semi-autonomous agency of the County of Hawai‘i that is governed by the Water Board. Founded in 1949, its primary function is to provide domestic water service through its 23 water systems scattered throughout the Big Island. The Department continually strives to provide safe, dependable, high quality, potable water at a reasonable cost.